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Conflict Resolution Workshop

WORKSHOP OVERVIEW

This course is designed for men and women in a business environment to develop the skills to resolve conflicts that arise between managers, co-workers, clients, strangers, close friends and themselves. There are many variables within the workforce that have the potential for conflicts: multi-culture and gender employees, the drive to succeed, making deadlines, and an emphasis on being politically and socially correct.

This interactive workshop will bring new awareness to the issues that cause conflicts, improve communication skills, and teach effective assertiveness tools to resolve the struggle while achieving a win-win outcome.

WORKSHOP OUTLINE

Lecture, Discussion, and Workbook:

    •  Internal awareness on how conflicts arise
    • Skills to stop and avoid conflicts before they begin
    • The power of being Objective
    • Proper and effective Assertiveness

Activities:

    • Role-play on managing difficult personalities
    • De-escalating problems
    • Confronting problems (removing the fear)
    • Effective body language

This course can be presented as a 1 hour lecture or a half-day workshop tailored to fit your specific needs. Contact us at team@andresalvage.com for more information or to schedule a workshop.


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