WORKSHOP OVERVIEW

This course is designed to help young people, to develop the skills to resolve conflicts that arise between parents, teachers, close friends and themselves. When young people have conflict the struggle can have lasting negative effects on their communication skills. This interactive workshop will bring new awareness to the issues that cause conflicts, improve their communication skills, and provide effective assertiveness tools to resolve the struggle and achieve a win-win outcome.

COURSE OUTLINE:

Lecture, Discussion and Workbook:

• Internal awareness on how conflicts arise
  
• Skills to stop and avoid conflict before they begin
  
• The power of being Objective
  
• Proper and effective Assertiveness
  

Activities:

• Role play on managing difficult personalities
  
• De-escalating problems
  
• Confronting problems (removing the fear)
  
• Effective body language