This workshop is a journey back and through the issues and traumas that keep us from truly hearing others. It also deals with the misconceptions of assertiveness. Whether you are a CEO, a parent, or a spouse, the ability to listen and hear what people are saying is an invaluable tool for productivity and success. Utilizing demonstrations and role-play we will explore effective listening tools and practical skills that enable participants to hear and acknowledge others; as well as truly understand what people are saying.

During the lecture we will discuss some of the habitual and unproductive ways people listen, and offer suggestions on how to change this behavior.

Here are some of the topics we will cover:

• The power of words.
  
• Listening with the protection of the ego.
• Listening with your True Nature.
  
• Hearing the message behind the words.
• Acknowledging what you hear.

Assertiveness

Assertiveness is like a muscle that needs exercising. Through real life role-play we will practice hearing others objectively and asserting ourselves effectively. The secret is in your ability to start from this objective place then move towards becoming more aggressive or passive depending on the situation.

Role play, discussion, and lecture on the following topics:

• Role playing on responding to the messages behind the words.
• Knowing the difference between Assertiveness, Aggressiveness and Passiveness.
• Educating people on how to treat you.
• Voice control and body language.
• Speaking to empower not in a condescending manner.
• De-escalating a problem.
• Hearing the messages behind the words.

WORKSHOP OUTCOME:

Each participant will have the skills to translate the principles we discussed into a set of practice tools they can use in their personal as well as professional lives. Even though these ideas relate to every aspect of your life they are particularly useful in everyday work related matters. From resolving conflicts to team building, listening and being able to assert yourself are very powerful tools.